One Contact Center

What We Do
what-we-do
OMNICHANNEL

OMNICHANNEL

Happy Agent Happy Customer, Imagine Taking Call SMS LiveChat Email Fax Social Media All in 1 Place

INTEGRATION

INTEGRATION

Integrate Popular CRM out-of-the-box Like Zendesk Salesforce SugarCRM Freshdesk Vtiger & More ….

POWERFUL API

POWERFUL API

Develop Your Favorite Channels With Our Powerful API Or Just Install The Ready-App From Our App-Zone

our-philosophy-is
"A Better CUSTOMER Experience Starts With A Better AGENT Experience !"

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KEY FEATURES

  • Blended Call Center
  • Omnichannel modules
  • Agent phonebar
  • Agent omni-desktop
  • WebRTC
  • ACD
  • Call recording
  • Whisper and barge-in
  • IVR System
  • Contact management
  • Predictive dialer
  • Survey Scripting tool
  • Supervisor desktop
  • Realtime monitoring
  • Analytics & reporting
  • Custom Dashboard
  • Internal messenger
  • Automations & triggers
  • Open channel API
  • 3rd-party integrations
  • Custom integrations
  • High availability
  • Disaster recovery
  • Cloud or on-premises
the-omnichannel-call-center

XCALLY Omnichannel

XCALLY omnichannel contact center software takes the concept of the multichannel contact center and advances it to the next level, combining all the channel communications efforts into one unified strategy. As customer standards become higher, the demand for personalized service is becoming clearer, making the omnichannel approach a necessity.

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SMS Service

Out-of-the-Box Integration

System integration is important due to the increasing advances in automation technology, and the associated need to simplify processes for easier management. An integrated system will streamline your processes, reduce costs, and ensure efficiency.

With XCALLY, you can integrate into well-known CRM, ticketing systems out of the box.

Custom integration is also available involves the syncing of data from XCALLY to a proprietary platform used by a company. These integrations usually involve standard field mapping between two systems, any additional custom development required by the company will be handled as a project under our professional service.

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XCALLY Powerful API

XCALLY API is the answer when you need to integrate XCALLY with your local system. API is easy to be called via HTTP requests. The API answers are available via HTTP JSON standard requests.

XCALLY API consists of Motion Server API and Phonebar API. You can access the powerful and secure Motion Server API to create, update, delete, and get any information, using its RESTful API.

The XCALLY Phonebar provides CTI capabilities to call external applications on one hand and many API to allow your applications to control the phonebar and perform several operations.

drag-and-drop-ivr-designer

Drag n Drop IVR Designer

Drag and drop designer for Auto-attendant, Customer Satisfaction surveys, Call back, Agent Management tools, IVR outbound automatic campaigns. Create various speech-enabled services with TSS and ASR technologies like iSpeech, Google, AWS Polly, Lumenvox and Tilde.

scripting-tool-for-survey

Scripting tool for Surveys

An easy to use and dynamic agent scripting tool. A call script is really helpful for agents to handle contacts. It shows to agents a series of questions and responses, based on the flow of the conversation with customers. JScripty can be used for designing scripts to manage customer support, customer satisfaction survey and so many more.

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Predictive Dialer

XCALLY automated outbound dialer helps you to increase productivity and maximize the Agents talk time thanks to the Preview, Power, Progressive or Predictive dialing. Your agent will no more waste time manually dialing numbers and waiting for an answer! The Dialer can be used for several kinds of applications, like Call Back applications, Booking reminders, Automatic Surveys, Tele-selling, Telemarketing, and more…

agent-experience

Agent Experience!

10 min is all it takes for an Agent to learn and start

Everything your Agents need in a clean and intuitive web interface!
Agents can easily retrieve contact information, switch between channels, and track their activities quickly.

XCALLY Phonebar And Agent Desktop

Contact Info

Interaction

Customer History

Agent in action

supervisor-tools

Supervisor Tools

Contact Center at your fingertips

XCALLY provides supervisor the tool in monitoring and evaluating agent performance, information to providing learning or coaching opportunities, and taking corrective action when necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with management team members to support agents and maximize customer satisfaction.

Motion Dailer  Dashboard

Chat/Email/Fax/Openchannel Dashboard

Analytic Reporting

Preview Report

Agent Realtime Monitoring

created-by-experts

PLANS

Choose the Plan that meets your Contact Center needs.

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Where Are We

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Our Service

Our quality standards apply also in terms of service, technical expertise and advice. Our dedicated employees are happy to assist you with know-how and experience in your daily business.

Professional Services

Need a hand to do the specific tasks?  like integration to the local system, advanced configuration, or even some development, we have the expertise.

Consultation

Specify requirement study and analysis

System Implementation

Advance configuration or system setup

High Availability

High availability or failed over Setup

Software Development

Customized for specify requirments

Production Services

We encourage our customer to save license cost with the self-managed option, however, if you do not have an IT specialist to help you, the best option is to choose our Production Services.

Support

Manage by our friendly and helpful support

Disaster Recovery

Perform system recovered from the regular backup

System Upgrades

Software and hardware upgrade

Maintenance

System monitoring and maintenance

our-price

Our Price

XCALLY Server

We offer high-quality Virtual Private Servers with  AMD EPYC™ 7282 CPUs, NVMe SSDs, and a truckload of RAM.
32 TB Outgoing and  Unlimited Incoming

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XCALLY C1

USD 100
Up to 15 agents
  • 4 vCPU Cores
  • 6 GB RAM
  • 100 GB NVMe or 200 GB SSD
  • 1 Snapshot
/Month
MYR 440

XCALLY C2

USD 140
Up to 30 agents
  • 6 vCPU Cores
  • 16 GB RAM
  • 200 GB NVMe or 400 GB SSD
  • 2 Snapshots
/Month
MYR 660

XCALLY C3

USD 180
Up to 45 agents
  • 8 vCPU Cores
  • 24 GB RAM
  • 300 GB NVMe or 1.2 TB SSD
  • 2 Snapshots
/Month
MYR 880

XCALLY C4

USD 250
Up to 60 agents
  • 12 vCPU Cores
  • 48 GB RAM
  • 400 GB NVMe or or 1.6 TB SSD
  • 3 Snapshots
/Month
MYR 1200

XCALLY Agent license

 Min 3 Agents | 12 Mths Contract = Free Basic Setup

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VOICE

per agent/month

RM239

$52

Annually billed

$42/RM199 monthly
$504/RM2388 yearly

  • Agent softphone
  • Omnidesktop Interface
  • 1 Admin Access per server*
  • CHANNELS

    • Voice
    • IVR Channels
  • FEATURES

    • Contact Manager
    • Agent Profile Package
    • Visual IVR System
    • Flow Routing
    • Internal Messenger
    • Analytics & Report
    • CRM Integration
    • Ticketing Integration
    • APP Zone
    • API Integration

VOICE ADVANCE

per agent per month

RM330

$72

Annually billed

$59/RM269 monthly
$708/RM3228 yearly

  • Agent softphone
  • Omnidesktop Interface
  • 1 Admin Access per server*
  • CHANNELS

    • Voice
    • IVR Channels
  • FEATURES

    • Contact Manager
    •Outbound Dialer
    •Scripting tool
    •Screen Recording
    • Agent Profile Package
    • Visual IVR System
    • Flow Routing
    • Internal Messenger
    • Analytics & Report
    • CRM Integration
    • Ticketing Integration
    • APP Zone
    • API Integration

DIGITAL

per agent per month

RM375

$82

Annually billed

$65/RM299 monthly
$780/RM3588 yearly

  • Agent softphone
  • Omnidesktop Interface
  • 1 Admin Access per server*
  • CHANNELS

    • Voice
    • SMS
    • Email
    • WhasApp
    • Web chat
    • Fax
    • OpenChannel
    Social Messaging
    Telegram
    X
    Viber
    Line
    Facebook
    Instagram
    Microsoft Teams
    • Channel Sessions
  • FEATURES

    • Contact Manager
    • Agent Profile Package
    • Visual IVR System
    • Flow Routing
    • Internal Messenger
    • Analytics & Report
    • CRM Integration
    • Ticketing Integration
    • APP Zone
    • API Integration

ULTIMATE

per agent/month

RM455

$99

Annually billed

$79/RM360 monthly
$948/RM4320 yearly

  • VOICE & DIGITAL

 

SIP Trunking

Our Plans Are Designed To Be Scalable According To Size Of Business.
Add-On Or Upgrade As You Require.

SME

No Contract, Free Inter-office Call, Pay Monthly
  • Free 2,500 Mins
  • 8 DIDs
  • 11 Cents/min
  • MYR 500 Deposit
Per Month
MYR 500

Start-up

No Contract, Free Inter-office Call, Pay Monthly
  • Free 1,000 Mins
  • 4 DIDs
  • 12 Cents/min
  • No Deposit
Per Month
MYR 200

Enterprise I

No Contract, Free Inter-office Call, Pay Monthly
  • Free 6,000 Mins
  • 20 DIDs
  • 10 Cents/min
  • RM 1,000 Deposit
Per Month
MYR 1000

Enterprise II

Base on commitment
  • Negotiable

 

Standard Support Plan

Incident Management

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 working hours (Mon-Fri, 9 AM – 6 PM Malaysia time)

High priority (blocking errors): taking charge in 4 working hours

Medium priority (a service or channel does not work): taking charge in 8 working hours

Low priority: best effort, usually within 24 working hours

work

More

Check our videos below

testimonials

TESTIMONIALS

Top Call Center Software

2020

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GetApp's Category Leaders

2020

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Predictive Dialer Software

2020

Capterra

Most Recommended

2020

Software Advice

Best Functionality&Features

2020

GetApp

Best Ease Of Used

2020

Capterra

 

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